Question 1

How often do you ship containers from Germany to Kenya?

Accepted Answer

We ship containers on a flexible monthly schedule with real-time countdown timers. Shipping dates are updated regularly and you can see the next scheduled departure on our website. This dynamic approach allows us to optimize routes and accommodate varying demand.

Question 2

Where exactly do you deliver in Kenya?

Accepted Answer

Our containers arrive at Mombasa port and are then transported to our Ex-Germany shop located in Kasarani, Nairobi. Customers can collect their goods from this convenient location.

Question 3

What types of goods can I ship?

Accepted Answer

We handle a wide variety of goods including electronics, automotive parts, machinery, textiles, and general merchandise. However, we cannot ship hazardous materials, perishables, or items prohibited by international shipping regulations.

Question 4

How do I track my shipment?

Accepted Answer

Once your goods are loaded, you'll receive a tracking number and regular updates via email, SMS, and WhatsApp. You can monitor your shipment's progress from Germany to our Kasarani location.

Question 5

What documentation do I need?

Accepted Answer

You’ll need a commercial invoice, packing list, and any relevant certificates. Our team assists with all customs documentation and ensures compliance with both German and Kenyan regulations.

Question 6

How is pricing calculated?

Accepted Answer

Our pricing follows an itemized price list, with boxes starting from €50. Each item has its own set price—for example: Fridges (€140–€235), Deep Freezers (€300–€550), TVs (€170–€280), Furniture (€200–€360), Vehicles (€4,300), and more. This approach provides clear and predictable costs, with discounts available for regular customers and larger shipments.

Question 7

Is my shipment insured?

Accepted Answer

Yes, all shipments include basic insurance coverage. We also offer enhanced insurance options for high-value goods. Our insurance covers loss, damage, and delays during transit.

Question 8

What happens if my goods are damaged?

Accepted Answer

In the rare event of damage, our insurance covers the replacement or repair costs. We have a dedicated claims team that handles all insurance matters quickly and efficiently.

Question 9

Can I ship to other locations in Kenya?

Accepted Answer

Our standard service delivers to our Kasarani location. However, we can arrange additional delivery services to other locations in Kenya for an extra fee. Contact us for custom delivery options.

Question 10

How far in advance should I book?

Accepted Answer

We recommend booking at least 5-7 days before the next scheduled shipping date to ensure your goods are included in the container. However, we can sometimes accommodate last-minute bookings based on available space.

Container Shipping from Germany to Kenya

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